February 15th, 2007
Michael Mah sent me an email message about his presentation at the New York SPIN meeting, with a comment that I thought was so important that I snipped it out of the email and posted it here:
“One thing i hope i conveyed – that you can be *agile about getting measures* that yield meaningful insights. There are basic things people can do without SLIM [the metrics tool from his company, QSM]: sketching out staffing profiles on a whiteboard, capturing size and defect numbers, and creating their own trendlines. I teach a workshop with – gasp – pencils/erasers and graph paper! If people want the computer to do that, well I’m just happy to show them how.”
